Protecting the interests of retail and institutional investors, ensuring transparency among financial institutions, and preventing unauthorized activities in the financial market.
Important Information: Are you experiencing delays in payouts, unauthorized transactions, or a violation of terms by a licensed financial service provider? You can submit an official report for a regulatory investigation.
Important Information: Are you experiencing delays in payouts, unauthorized transactions, or a violation of terms by a licensed financial service provider? You can submit an official report for a regulatory investigation.
AFM (Authority for the Financial Markets) — an independent financial regulator that supervises market participants in the financial sector, protects the rights of consumers of financial services, and ensures the stability and transparency of the market within its jurisdiction.
Our core task is to monitor compliance with financial laws, regulations, and international compliance standards.
Issuing licenses, accreditation, and continuous monitoring of the financial stability of brokers, exchanges, investment funds, and credit institutions.
Handling complaints, conducting investigations, and protecting natural and legal entities against unfair financial practices.
Detecting unlicensed platforms, combating financial fraud, and blocking illegal financial schemes.
All actions and decisions are taken strictly within the framework of applicable financial legislation and European/international guidelines.
Every case and market participant is assessed based on facts, regulations, and objective legal evidence.
We collaborate with international financial authorities, central banks, and Financial Intelligence Units (FIU).
Filing complaints, applications, and requests for a regulatory investigation is entirely free of charge for citizens and investors.
The reporter submits an official report accompanied by available materials and evidence. (Free of charge)
Specialists from the Supervision Department examine the market participant's actions for potential violations of licensing conditions and legislation.
Planned supervisory procedures: official information requests are sent to the supervised organization, compliance department, or acquiring bank.
Upon making a decision, administrative measures are applied, including remedial or financial sanctions, or the file is transferred to law enforcement agencies.
The reporter receives an official written decision along with instructions on payout procedures or the process for restoring rights.
processed reports and investor requests
investigations conducted into financial institutions
Cooperation with financial authorities in over 30 jurisdictions
from 14 to 45 business days
All incoming reports are processed in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Only authorized inspectors and members of the supervisory commission have access to case files.
Transmitted information is secured using government-grade encryption protocols.
The regulatory authority takes administrative and legal measures within the scope of its powers. The recovery of compensation depends on the status of the financial service provider, the existence of a license, compensation funds, and the factual circumstances of the case.
The timeframe for the initial investigation is 14 to 30 days. If an in-depth cross-border investigation is required, this process may be extended.
Regarding unlicensed entities, the regulatory authority issues public warnings (Blacklist), initiates website blockades, and transfers files to international authorities for freezing transactions and accounts.
No. The regulatory authority's activities aimed at protecting investor rights do not involve any costs, court fees, or commissions for the applicant.
No. All reports and supporting documents are submitted remotely via the official form or through secure email.
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